Refund Policy

This policy explains how refunds and cancellations work for Site Structure ("Service", "we", "us"). It supplements our Terms of Service.

1. 7-day refund period

If you're not happy with a paid plan, contact us within 7 days of being charged and we'll issue a full refund, no questions asked. This applies to your first charge on a plan and to each subsequent renewal charge.

2. Cancel any time

You can cancel your subscription at any time from the billing portal. Cancellation stops future billing but does not itself trigger a refund — if you're within the 7-day window above, request a refund separately using the contact details below.

When you cancel, you keep access to your paid plan until the end of the current billing period. You will not be charged again after that.

3. After the 7-day window

Refund requests made more than 7 days after a charge are considered on a case-by-case basis at our discretion — for example, in the case of a billing error or duplicate charge.

4. How refunds are paid

Approved refunds are issued to your original payment method by Paddle.com Market Limited, our Merchant of Record. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

5. How to request a refund or cancel

To cancel, use the billing portal from within your account. To request a refund, email us at hello@sitestructure.app with the email address on your account.